It is your responsibility to ensure that:
a) when accepting Transport Orders, you are familiar with the pallet requirement and are equipped in handling all CHEP & Loscam pallet transactions; and
b) upon order collection, and prior to Delivery, a copy of the pallet docket has been received. Missing dockets and dockets with incorrect information need to be communicated to us prior to Delivery. We will not investigate any pallet enquiries/claims after the Delivery has taken place.
1. In the event of an accident or of damage, you will immediately inform us about any damages to and/or loss of Goods.
2. The following information (so far as it is actually relevant) must be immediately submitted to us by means of photographic documentation:
a) the registration number and vehicle model of vehicles involved;
b) the place, time and circumstances of the accident or damage event;
c) name, address of the injured/dead;
d) extent of product leakage;
e) dispatch data;
f) measures taken by you;
g) return possibilities, and
h) pictures of the accident site.
3. You shall without undue delay notify any theft, robbery or any traffic accident with possible damage to and/or loss of the Goods to the nearest police station and us.
4. You will inform us of any complaints by the Recipient regarding the condition of the Goods and ensure that the Recipient notes such complaints in writing on the applicable Delivery Documentation.
5. In case of damages to and/or loss of the Goods during Transport, you must immediately notify us and must take and transmit to us (either via the Ofload App, Platform, email or as otherwise instructed by us) pictures of the damage, and to obtain further instructions from us.
1. In the event that we provide incorrect information in a Transport Order the following applies:
a) If the volume/weight is actually lower than stated in the Transport Order, you will receive the agreed Freight Charge.
b) If the volume/weight (mass)/dimensions are actually higher than stated in the Transport Order, where such amended volume/weight (mass)/dimensions are such that the Transport Order can still be carried out under any applicable Laws, you will receive the corresponding adjusted Freight Charge.
c) In case of an incorrect loading or delivery address, as well as the incorrect indication of a loading or delivery date, we will be responsible for the costs of a second delivery up to the amount of the actual costs (and limited to the amount of the Freight Charge in the applicable Transport Order).
2. In the case that you incorrectly process or execute a Transport Order, the following applies:
a) where you are unable to collect the Goods at the delivery times specified in the Transport Order and on first attempt (eg due to lack of space, lack of loading aids, etc.), you must remedy the situation by means of a second attempt (coordinated by us with the Shipper). In the event of a delay of pickup by more than three hours, we are entitled to organise a replacement Carrier at the expense of you; and
b) without limiting any other liability of you under these Terms, you are liable for damages to the Shipper, the Recipient and/or us arising due to a delayed collection or Delivery and indemnify us from and against any claims from the Shipper and/or the Recipient against us.
A carrier can claim demurrage if the waiting time exceeds times as per below and they arrive on time for their booking time slot for collection location or time slot for delivery location. The time starts from their booked time slot (not before if the carrier arrives early) To claim demurrage, the carrier must show evidence that demurrage occurred.
The evidence requested is:
Demurrage does not apply when the carrier attempts delivery after the requested delivery date without first notifying Ofload or the carrier arrives after requested delivery time/window without notifying Ofload.
Demurrage claims must be presented to Ofload within 48 hours for LTL deliveries and within 5 business days for FLT loads to be considered. Any demurrage claims received later than this will be rejected.
Demurrage cannot be assumed in advance, rather it must be reported within the times prescribed above with appropriate evidence of delay at site for.
Linehaul
Metro FTL
Metro LTL
PURPOSE
This Chain of Responsibility (CoR) Policy articulates Ofload’s commitment to ensuring compliance with chain of responsibility laws and the health and safety of all employees, the community and the environment.
BACKGROUND
CoR aims to make sure everyone in the supply chain shares equal responsibility for ensuring breaches of the Heavy Vehicle National Law do not occur. Under CoR laws, if you exercise (or have the capability of exercising) control or influence over any transport task, you are part of the supply chain and therefore have a responsibility to ensure the Heavy Vehicle National Law is complied with.Any person with an influence and/or control in the transport chain is a ‘party’ and includes, but is not limited to:
SCOPE
Adherence to this policy is a condition of undertaking any transport activities through the Ofload platform.
OBJECTIVES
This Policy aims to ensure compliance with chain of responsibility laws under Australian legislation, incorporating:
Vehicle mass, dimension;
POLICY
Ofload, our employees, carriers and shippers (supply chain partners) have strict obligations under Chain of Responsibility legislation. Ofload will take all necessary steps to ensure we meet our obligations to employees, carriers, and shippers and conduct our operations safely and compliantly.
This shall be achieved by:
VEHICLE MASS & DIMENSION
Ofload and its supply chain partners must jointly take all reasonable steps to ensure that any vehicle is loaded in accordance with the applicable legal mass limits of the vehicle – including its gross, axle and axle group mass limits. Additionally, when moving freight containers, Ofload and its supply chain partners must ensure the driver is in possession of a valid Container Weight Declaration. Loads must be within maximum legal height,length and width and within overhang limits, either generally or under any permit or notice.
DRIVER FATIGUE
Ofload and its supply chain partners must take all reasonable steps to ensure that drivers are not fatigued, are fit to work, their rosters and schedules are compliant, and work and rest are in accordance with applicable hours of work regime.
SPEED
Any carrier engaged by Ofload must take all reasonable steps to ensure that drivers do not commit a speeding offense, and if speed limiters are required to be fitted – ensure they are functioning properly. Ofload allocators are responsible for:
LOAD RESTRAINT
Ofload and its supply chain partners must take all reasonable steps to ensure that all items placed in a trailer, or tray of a truck, must not be placed in a way that makes the vehicle unstable or unsafe and must be secured capable of withstanding forces of at least:
Details of responsibilities, procedures and methods are provided for in the NTC Load Restraint guide:2018.
VEHICLE ROADWORTHINESS
Any carrier engaged by Ofload must ensure that all vehicles are inspected and maintained in line with the original manufacturer’s requirements, a daily check of equipment in use is conducted, and faults are recorded, reported and repaired.
SANCTIONS IN THE EVENT OF BREACH OF THIS POLICY
Ofload may take disciplinary action against any supply chain partner who breaches this policy. The disciplinary action taken will be determined in the sole discretion of Ofload and may include: